The Department of Justice and Constitutional Development on Monday warned that child maintenance payments will be delayed due to problems with its systems, including MojaPay.
MojaPay is the system the department uses to administrate maintenance payments.
The department said it was not able to determine the exact date when the required systems will be restored.
However, the department said it will ensure that all child maintenance money is kept secure for payment to the rightful beneficiaries when the systems are back online.
“The current system challenges do not affect the receipt of child maintenance money from the maintenance paying parent or employers who deduct these from the paying parent’s salary,” said the Department of Justice and Constitutional Development.
“The monthly child maintenance deductions will go ahead as scheduled.”
Last week the department said its systems had been hit by ransomware.
“IT experts from the department, industry partners and selected organs of state are working together to urgently restore the systems affected by the ransomware attack, including MojaPay,” said the department.
“The MojaPay system will be given the utmost priority to ensure that any inconvenience to maintenance beneficiaries is minimised.
“The IT experts have thus far managed to come up with an alternative email system for better coordination of the Department’s crisis response plan.”
The departmental website has been restored and is publishing updates regarding services to the public.
The Masters Offices are using a manual process to assist bereaved families.
“No manual letters of executorship or authority will be issued in this crisis period,” said the department adding that it would like to to extend “its profound apologies to all users of justice services who have been negatively affected by the current system challenges.”